Individual Service Agreements (ISA) and Person Centred Plans (PCP) are created for every individual and serve as a roadmap for the supports provided. The individual (or their designate) leads in creating of these plans to ensure they meet the individual’s needs. These plans can include training or educational components.

Since these are personalized plans, they are revised and adjusted as the individual’s needs or choices change. An Individual Care Coordinator assists the individual in creating and revising the plan along the way. For example, the Individual Care Coordinator may assist the person in accessing their needs in the following areas:

  • Education and employment
  • Health professionals
  • Access and transportation
  • Generic and specialized services
  • Home and personal care supports/guidance
  • Community and social activities
  • Communications
  • Finances
  • Family
  • Recreation

Within each area of support, a variety of support options can be provided. For example, in the area of transportation, the Individual Care Coordinator can arrange out-of-town travel; make calls, appointments and arrange bookings; assist with applications and obtaining travel cards; or teach individuals how to make their own arrangements (planning, time-telling, budgeting).